Return Policies
We strive for your satisfaction.
Non-Returnable Items:
Due to safety, legal, and regulatory reasons, our return policy does not apply to the following items:
- firearms (including any serialized items ex. lower receivers)
- optics
- ammunition
Also, if a firearm is not picked up from the destination dealer, the customer is responsible for the return shipping charges and a 6% restocking fee.
Firearms Guarantee: Pragma Dynamics will strive to ensure that all firearms are free of visual defects or notify the customer of said defects. Firearms with any defect due to manufacturer will contact that manufacturer for warranty details. Pragma Dynamics is not responsible for any issues resulting in a manufacturer’s mistake.
Returnable Items:
How do I start the return process?
- Contact Pragma Dynamics via email at [email protected]. Please be sure to include your original order number and relevant contact information.
- Pragma Dynamics will review your request for a return and respond within two business days.
When will I get my credit or return?
- Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability.
What about damaged/incorrect items (not including non-returnable items listed above)?
- If you received a damaged, defective, or incorrect item, Pragma Dynamics will ship you a replacement of the exact item upon receipt of the damaged or defective item as long as it is not an operational issue (we will refer you to contact the manufacturer if this occurs) Pragma Dynamics will send you a return shipping label for the return.
What about return shipping costs?
- If Pragma Dynamics error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs.
- Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.